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BP HEALTH, SAFETY AND THE ENVIRONMENT – CHALLENGE FOR LINE COMMUNICATIONS
Within the realms of Training and Development, a blended approach to learning has become the preferred route in many large organisations. A well-thought out blend of e-learning and face-to-face delivery gives maximum effectiveness, as well as tackling issues such as accessibility, scalability and cost effectiveness. Having quickly decided on a blended approach, BP commissioned London-based specialists LINE to develop the online elements.

CHINA CONNECTED
Dr. Chris Emslie, Managing Director of market leading specialty fiber manufacturer Fibercore Limited, explores how far China has come in its bid to build a state-of-the-art national telecommunications superhighway and the journey it still has to travel.

DEVELOPING EXCELLENCE IN THE BOARDROOM
David Collingham, Chairman of leading biotechnology and pharmaceutical industry recruiter Ruston Poole International explains how businesses can use executive coaching, mentoring and leadership development interventions to ensure that they are compliant with the new regulations and maximise the impact that their non-executive directors have on corporate performance.

egg CASE STUDY
In order to respond faster to the demands of its customers, Egg has recently switched from a traditional bureau-based research service to the internet-based research software, Confirmit. The solution will give Egg greater flexibility and speed to market when undertaking both ad-hoc and strategic research projects. Kjell Øksendal of Confirmit’s provider, FIRM, explains how it is helping Egg take control of its research programmes and maximise data to drive customer satisfaction, product development and increase its competitive edge.

EMAP COMMUNICATIONS TALKS TO STAFF ONLINE
Emap Communications, part of Emap plc, has over 200 products centred on B2B magazines, trade exhibitions, conferences and information products. Dr Ceri Thomas, Managing Director of TPMG (The Performance Management Group) looks at how a transition from paper-based employee surveys to electronic implementation has resulted in quicker and fuller feedback from employees and reduced costs by half.

FARNELL INONE CASE STUDY
Faced with implementing a revolutionary product content management and publishing solution capable of handling around 200,000 unique items and more than 30 thousand high resolution images, Farnell InOne, a Premier Farnell Company, knew that it faced a complex challenge. 4 years after the project started, and having successfully implemented a state-of-the-art solution, Dave Howarth, Publishing Systems Manager at Farnell InOne explains the challenges they faced and the benefits they are now reaping.

HEALTH AND SAFETY IN THE LIVE EVENTS INDUSTRY
A recent industry roundtable forum held by Show Presentation Services (SPS) brought to light a plethora of issues concerning health and safety in the live events industry. Robin Coles, Managing Director at Show Presentation Services, reviews the issues that were raised in the forum.

HOLIDAY COTTAGES GROUP CASE STUDY
Kim Christensen of market leading cross-media data and document management solutions provider, the Stibo Group, explains how it has been helping UK's leading self catered cottage rental agency, The Holiday Cottages Group (HCG), to refine its data management processes for the last decade.

LLOYDS TSB CASE STUDY
An estimated 11.5 million online bank accounts will be in use by the end of this year, which is more than any other European country. This demonstrates that internet banking has become an every day necessity and that it is here to stay. Lloyds TSB has taken this fact on board and in order to improve the service for customers it made the decision to address satisfaction from within the company and set out to provide staff with the best possible place to work.

LONDON GRID FOR LEARNING CASE STUDY
The Government has ambitious plans to have broadband internet access installed in every school across the UK by 2006. The minimum accepted speed is 2Mbs with secondary schools ideally being connected at 8Mbs or higher. Ten regional broadband consortia (RBCs) have been established to manage the process across the country and by working together they are already well on the way to meeting their deadline. Bruce Withington looks at the new possibilities being opened up to schools supplied by the London Grid for Learning (LGfL) with the introduction of this new resource.

PIONEER OF PARTNERSHIP PROVISION
For 100 years the St. Elizabeth’s School at Much Hadham, near to Bishop’s Stortford in Hertfordshire has been offering education to young people with severe and complex epilepsy and associated disabilities. The Centre’s Chief Executive, Kevin McMullen explores how best to prepare them for the highest level of independent living.

RETAIL VARIATIONS CASE STUDY
In 2001 Retail Variations set out to create a multi-brand, multi channel retail organisation with a difference. Two years and five acquisitions later Robin Klein, Chairman at Retail Variations, looks back at the achievements of the company to date, as well as looking at the preparations that have been made for continued growth in the future.

STANNAH STAIRLIFTS CASE STUDY
In an economic climate where reducing costs, minimising risk and maximising speed to market is vital in order to survive, some might say that design for manufacture (DFM) is the most important element of the electronics design process. This is the stage where key decisions are made as to the components selected, how the unit is laid out and it sets the platform for how it can and will be manufactured. If mistakes are made, or if vital considerations are overlooked at this point, it can affect everything from unit cost, time to market and product sales, to the reputation of the company behind the product.

V&A LOOKS TO THE FUTURE WITH 360 FEEDBACK
Dr Ceri Thomas, Managing Director of TPMG, looks at how investing in leading edge internet-based 360 review software has helped the V&A to develop its management skills and cement its reputation as one of the world’s leading museums.

VIRGIN.NET CASE STUDY
Customers are always going to be a few clicks away from their next ISP so developing long-term profitable relationships through targeted marketing is essential. Rather than trying to second guess collective and individual customer needs Virgin.net has used Confirmit, the leading web-based survey and research tool to launch products based on factual customer preferences and attitudes rather that assumptions. In the 24/7/365 world of the Internet, customer research is now the industry’s # 1 driver.