We approached Emmett & Smith because we felt that the profile of CCA needed to be raised amongst the contact and call centre industry in the UK. It is an industry that is still growing and is leading the way globally but few people recognize these facts.

Emmett & Smith stood out from the range of PR companies that we looked at, due to its professionalism and track record of achieving results for its clients. Since the start of the campaign there has been an intense period of learning, defining issues and generating interest amongst the press. We are very pleased with the results so far.

Chief Executive
CCA (Call Centre Association)